Wirtschafts- und Organisationspsychologie
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Ästhetik der Interaktion/ Aesthetics of Interaction

New technologies provide expanded opportunities for interaction design. The growing number of possible ways to interact, in turn, creates a new responsibility for designers: Besides the product's visual aesthetics, one has to make choices about the aesthetics of interaction. This issue recently gained interest in Human-Computer Interaction (HCI) research.

Our research approaches the aesthetics of interaction form from the perspective of experience design, i.e., to align product design (e.g., functionalities, formal design, interaction design) with the intended experience and the psychological need one wishes to fulfil. The conscious differentiation between interaction attributes (e.g., slow, mediated, delayed) and the emerging experience (e.g., experiencing a positive and meaningful moment) is a crucial, conceptual step. Creating a particular experience (the Why) requires awareness and the purposeful combination of attributes on the interaction level (the How). To support this, we developed an Interaction Vocabulary, i.e., a systematically derived set of interaction attributes to describe interaction in a modality- and technology-free way.

Further reading

  • Lenz, E., Hassenzahl, M. & Diefenbach, S. (2019). How Performing An Activity Makes Meaning. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (LBW2720). New York, NY, USA: ACM. doi: 10.1145/3290607.3312881. [Link]
  • Lenz, E., Hassenzahl, M., & Diefenbach, S. (2017). Understanding Aesthetic Interaction as fit between interaction attributes and experiential qualities. New Ideas in Psychology, 47, 80-90. doi:10.1016/j.newideapsych.2017.03.010. [Link]
  • Hassenzahl, M., Lenz, E. & Diefenbach, S. (2015). The delicacy of handshakes: Reflections on the aesthetics of interaction. DeSForM 2015, Dynamic, Multisensory, Wise. Berlin, Heidelberg: Springer.
  • Diefenbach, S., Lenz, E. & Hassenzahl, M. (2013). An Interaction Vocabulary. Describing The How Of Inter-action. In Proceedings of the CHI 2013 Conference on Human Factors in Computing Systems. Extended abstracts (pp. 607-612). New York: ACM Press. [Link]
  • Lenz, E., Diefenbach, S. & Hassenzahl, M. (2013). Exploring Relationships Between Interaction Attributes and Experience. In Proceedings of the DPPI 2013 Conference on Designing Pleasurable Products and Interfaces (pp. 126-135). New York: ACM Press. [Link] 
  • Diefenbach, S., Hassenzahl, M. & Lenz, E. (2012). Ansätze zur Beschreibung der Ästhetik von Interaktion. In H. Reiterer & O. Deussen (Hrsg.): Workshopband Mensch & Computer 2012. (pp. 121-127) München: Oldenbourg.. [Link]
  • Diefenbach, S., Hassenzahl, M., Eckoldt, K. & Laschke, M. (2011). Ästhetik der Interaktion: Beschreibung, Gestaltung, Bewertung. In M. Eibl (Ed.) Mensch & Computer 2011 (pp. 121-130). München: Oldenbourg. [Link]
  • Diefenbach, S., Hassenzahl, M., Klöckner, K., Nass, C. & Maier, A. (2010): Ein Interaktionsvokabular: Dimensionen zur Beschreibung der Ästhetik von Interaktion. In H. Brau, S. Diefenbach, K. Göring, M. Peissner, and K. Petrovic (Eds.) Usability Professionals 2010 (pp. 27-32). Stuttgart: German Chapter der Usability Professionals' Association e.V. [Link]