Wirtschafts- und Organisationspsychologie
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Social Robots and Assistive Technologies

Social robots and assistive technologies play an increasingly important role in our world, Social robots are robots specifically designed to interact with humans, and already entered different domains such as healthcare, transportation, or care of the elderly. And also beyond the domain of robots, technology (e.g., digital assistants such as Alexa or Siri) slips into the role of a social counterpart through the form of dialogue and interaction, and "smart home" technology assists as night and day.

In order to provide a profound theoretical basis for the design of such technologies, our research considers its role as social counterpart, and the psychological rules that apply to the interaction between humans and technology. By drawing on relevant theory from social psychology, our studies explore determinants of liking, acceptance, trust or even over-trust.

Further reading

  • Ullrich, D., Butz, A., & Diefenbach, S. (2021). The development of overtrust: An empirical simulation and psychological analysis in the context of human-robot interaction. Frontiers in Robotics and AI. doi: 10.3389/frobt.2021.554578 [Link]
  • Christoforakos, L., Feicht, N., Hinkofer, S., Löscher, A., Schlegl, S., & Diefenbach, S. (2021). Connect with me. Exploring influencing factors in a human-technology relationship based on regular chatbot use. Frontiers in Digital Health. doi: 10.3389/fdgth.2021.689999 [Link]
  • Christoforakos, L., Gallucci, A., Surmava-Große, T., Ullrich, D. & Diefenbach, S. (2021). Can robots earn our trust the same way humans do? A systematic exploration of competence, warmth and anthropomorphism as determinants of trust development in HRI. Frontiers in Robotics and AI. doi: 10.3389/frobt.2021.640444 [Link]
  • Diefenbach, S., Butz, A., & Ullrich, D. (2020). Intelligence Comes from Within—Personality as a UI Paradigm for Smart Spaces. Designs, 4(3), 18; doi: 10.3390/designs4030018. [Link]
  • Ullrich, D., Diefenbach, S., Christoforakos, L., Surmava, T., & Quintes, C. (2019). Robotervertrauen: Eine Exploration vertrauensförderlicher Attribute der Robotergestaltung mittels Clusteranalyse. Mensch und Computer 2019-Workshopband. [Link]
  • Ullrich, D., Butz, A. & Diefenbach, S. (2018). Who do you follow? Social Robots' Impact on Human Judgment. Proceedings of the HRI 2018 ACM/IEEE International Conference on Human-Robot Interaction (pp. 265-266). [Link]
  • Ullrich, D. & Diefenbach, S. (2017). Truly Social Robots. Understanding Human-Robot Interaction From the Perspective of Social Psychology. In Proceedings of the 2017 HUCAPP International Conference on Human Computer Interaction Theory and Applications (pp. 39-45). Scitepress – Science and Technology Publications. [Link]
  • Ullrich, D., Diefenbach, S., & Butz, A. (2016). Murphy Miserable Robot: A Companion to Support Children's Well-being in Emotionally Difficult Situations. In Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems (pp. 3234-3240). ACM. [Link]